Juanhand Harassment – How to Handle and Report Harassment Issues

Last updated: Feb 28, 2025Written by: personalloan.ph

If you’re dealing with harassment related to Juanhand loan app, you’re not alone. Some users may face aggressive calls or messages, especially if they miss payments. In this guide, we’ll explain how to handle harassment from Juanhand, your rights, and the steps you can take to resolve the situation.

What Is Juanhand Harassment?

Harassment in the context of Juanhand typically involves aggressive collection practices such as:

  • Repeated phone calls or text messages from the loan provider or their agents.
  • Threatening language or inappropriate behavior from debt collectors.
  • Sharing your personal information without consent.

These actions can be very distressing, but it’s important to know that there are steps you can take to protect yourself and handle the situation effectively.

Steps to Handle Juanhand Harassment

  1. Document Everything
    Keep records of all communication. This includes phone calls, messages, and emails. Note the date, time, and the nature of the communication. Documentation is crucial if you need to report the issue.
  2. Know Your Rights
    Under Philippine law, you have rights as a borrower, including protection from abusive collection practices. The Fair Debt Collection Practices Act and Republic Act No. 10173 (Data Privacy Act) ensure that your privacy is respected and that you are protected from harassment.
  3. Request for Professional Behavior
    Politely but firmly ask Juanhand representatives to cease aggressive communication. You can request that they communicate with you only via formal channels (like phone or email) and during reasonable hours.
  4. Contact Juanhand’s Customer Support
    If harassment continues, reach out to Juanhand’s official customer support. Explain the situation, and formally request that they address the issue. Juanhand should have an escalation process for complaints like this.
       

Be Proactive with Your Loan Payments

Since Juanhand is a legit loan company, it is always best to adhere to the repayment terms and repay your loan on time. If you are unable to make payments on time, it is recommended that you contact Juanhand proactively. Explain your situation to avoid unnecessary harassment and work out a possible solution or payment plan.

FAQ

If you believe that Juanhand or its agents have violated your privacy, immediately contact Juanhand’s customer service and file a formal complaint. You can also report the violation to the National Privacy Commission.

No, it is illegal for any debt collector to use threats, intimidation, or aggressive language. If you are threatened, this is a violation of your rights, and you should report it immediately.

Yes, you have the right to request that they stop contacting you, especially if the calls are harassing or threatening. Be sure to request this in writing for documentation.

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