Home Credit Customer Service Guide

Home Credit Philippines provides multiple official contact channels to ensure you can get support whenever you need it:

• Customer Service Hotline (24/7): You can call Home Credit’s customer care hotline anytime. Dial (02) 7753 5711 (for Globe lines) or (02) 8424 6611 (for PLDT landlines) to speak with a representative. Their hotline is available 24/7, so even on weekends or holidays, you can reach someone for immediate assistance.
• Email Support: For non-urgent inquiries or to have a written record of your concern, email Home Credit at info@homecredit.ph. This is ideal for sending detailed questions or attachments (e.g., screenshots of an issue). The customer service team typically responds within a business day or two. If your query is about loan repayments or collections, you can also email repayment@homecredit.ph for specialized assistance.
• Live Chat: Home Credit offers a live chat support option accessible through their official website and mobile app. This 24/7 chat service connects you with a support agent or chatbot for real-time help. It’s a convenient way to get quick answers on the go, especially if you prefer typing over calling.
• In-Person Service Centers: If you prefer face-to-face assistance, Home Credit has service centers and partner offices where you can get help in person. You may visit their main office (for example, the Home Credit Philippines headquarters in Taguig, Metro Manila) or authorized branches located in malls and cities nationwide. At these locations, you can inquire about your loan, make payments, or speak directly with a customer care representative. Check Home Credit’s website for a list of offices or partner stores near you before visiting.

Home Credit’s support team can guide you through many common issues. Here are some typical concerns and steps to troubleshoot them:

If you have questions about your loan – such as checking your remaining balance, interest rate, or payment schedule – you have a few options. First, log in to your Home Credit app or online account to see if the information you need is available there. Home Credit’s app often displays your loan details, next due date, and payment history. If you need further clarification or can’t find the answer, contact the customer service hotline or send an email with your Loan Account Number and specific question. Providing your loan details upfront will help the support team assist you faster with accurate information.

Payment issues can be stressful, but they’re usually easy to resolve with the right steps. If you made a payment but it isn’t reflecting on your account, double-check the payment method and reference number. Sometimes, different payment channels (bank transfer, e-wallet, payment centers) may take 24-48 hours to post to your loan. Keep any receipts or confirmation messages as proof. If the payment still hasn’t posted after the expected time, reach out to Home Credit customer service. Give them details like the date of payment, amount, and transaction reference number so they can trace it. They can confirm if the payment was received or advise if you need to resend it.

If you’re having trouble making a payment (for example, an error in the app or a declined transaction), customer support can guide you on alternative payment options. It’s important to address payment issues quickly to avoid late fees, and Home Credit’s team will help you find a solution.

Home Credit’s customer service can assist with a variety of other questions as well. If you’re curious about how to apply for a new Home Credit loan or credit card, the support team can guide you through the application steps or direct you to the right department. For updates to your personal information (like changing your registered phone number or address), they will instruct you on the necessary verification and process to update your account details. In case you need to file a complaint or report an unresolved issue, Home Credit typically has a formal process – often you’ll be asked to send an email with the details of your complaint (including your account number, full name, and a description of the problem). They will investigate and get back to you with a resolution.

Remember that Home Credit also provides a comprehensive FAQ on their website, which covers many topics. It’s worth checking the FAQs for quick answers to general questions, but if you don’t find what you need, the customer service channels above are there to help.

While Home Credit strives to meet your financial needs, it’s always smart to explore other lending options to ensure you have the best loan for your situation. PersonalLoan.ph is a trusted platform in the Philippines where you can discover a variety of legal loan apps and licensed lending companies.